An NWA HVAC shop loses about three calls a week — after-hours, summer-peak overflow, the bilingual customer your dispatcher couldn't take. At $350 a ticket, that's $54,600 a year walking out the door. Plumbing and electrical run higher because emergencies skew the ticket.
Off Five builds an AI receptionist that answers every call within one ring — qualifies emergencies, routes the on-call tech, captures the address in English or Spanish, and texts you a summary in 30 seconds. Live within 48 hours of kickoff. Pilot cohort: 3 NWA shops in May/June at $5,000 build + $500/mo Care for 6 months. After the cohort closes, build is $7,500.
The number we hear from NWA HVAC owners is $300-$400 average ticket — call it $350. Three missed calls a week is the conservative end of what gets reported in NWA shops without after-hours coverage; some shops told us five.
Most of it is invisible. The customer who couldn't get through at 7pm called the next shop on the list. The Spanish-speaking caller hung up. The owner found the voicemail Monday at 8am, by which point the AC was already fixed.
Math anchored to NWA HVAC owner interviews + Off Five concierge call data, Q1 2026. Numbers are conservative.
Before any commitment, here's what we'll do for free: send us 7 days of your voicemail (or just the count + your average ticket size) and we'll write back within 24 business hours with what calls you're losing and what they're worth.
No pitch. No follow-up sequence. Just the data: missed calls × your average ticket × 30% conversion = annualized revenue leak. Most owners assume voicemail is a backstop. It's a leak.
Two ways to send the data. Easy mode: count of voicemails on your line last 7 days + your average HVAC ticket. Accurate mode: forward the actual .wav files. Either way you get a one-page diagnosis email and walk away with the numbers — use them however you want, hire us or don't.
Email me for the audit →July-August AC calls don't sound like January no-heat calls. The agent reads heat-related urgency cues — "no AC, 95° in the house, elderly in the home" — and flags the call as priority instead of routing it to next business day.
The agent knows the difference between a tune-up request, a no-cool emergency, a refrigerant smell, and a "my unit is making a clicking sound." Each gets the right response — schedule, page on-call, log for next-day diagnostic.
NWA's HVAC customer base is bilingual. The agent detects language on the first sentence and stays in it for the whole call — no "press 2 for Spanish" menu, no handoff to a translator who can't read your dispatch protocol.
Off Five is run out of Rogers. We meet you in person if you're a five-minute drive. Discovery starts with us listening to twenty of your real calls — to learn how your dispatcher actually talks, what your service area sounds like, what counts as urgent in your shop.
That's why our wraps don't sound like every other AI receptionist on the market. They sound like you, on a calm day, with a good attitude.
Call (580) 656-9156. Same kind of agent we'd build for you. If it sounds like a competent dispatcher having a calm conversation, that's what your customers will hear too. If it sounds like a robot, we're not the right fit.